Streamlining ServiceNow Task Assignment with Power Automate Flow

In this guide, we explore the seamless integration of Power Automate Flow with ServiceNow, focusing on automating task assignments.

Steps:

Step 1: Create Flow with Manual Trigger

Note: In this demo, a manual trigger is used, but in real-time, it can be triggered by events like receiving an email, creating a task, or an HTTP request, etc.

Step 2: Configure Variable

Initialize variable and name it as ‘varTaskId’

Note: In this demo, I stored the TaskId in a variable and utilized it in the query to retrieve tasks. In real-time, the source of this information can vary, such as extracting it from an email or receiving it via an HTTP request, etc.

Step 3: Retrieve Task

Select List Records Action and name it as ‘Fetch Task’